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Information and Advice Volunteer

Age UK Somerset

Name: Information and Advice Volunteer
Organisation: Age UK Somerset
Location: Ash House, Cook Way, Bindon Road, Taunton, Somerset, TA2 6BJ
Type: Part Time


This is a very satisfying role which makes a huge difference to the lives of the older people.
Our Information and Advice Support Volunteers make home visits to clients who have requested our help - practical help like filling out claim forms, or through signposting information, helping to tackle a problem such as community care and consumer issues.
Last year our Information and Advice Support Volunteers helped older people claim more than £2.25m in the benefits that they were entitled to.
The service is offered free to older people and so demand for Volunteers is high - we need help across the whole of Somerset and North Somerset.
Full training is given to our Volunteers and refreshed with regular information sessions. Because of this we would ideally like Volunteers who can make a long term commitment.

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Organisation Description



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Cause / Interests

  • Civil rights
  • Crisis Support
  • Housing
  • Older people
  • Social Care

Types of Activity


Skills and Qualifications


In terms of time commitment this role is very flexible.
In this role, after you have received training, we will contact you about making visits to clients in your local area.
We will contact you on an as-and-when basis and you are free to turn any visits down if you are not available.
During busy periods we may contact you often, however sometimes during quiet times weeks may pass in between us making contact with you.
We will cover any travel expenses.
Will require a criminal record check (DBS)
Reading & Writing
Talking to others


Well organised
With good verbal and written communication skills.
Reading & Writing
Talking to others

Additional/Specific Suitabilities

Minimum Age: NA
Maximum Age: NA
Disabled Access: No
Wheelchair Access: No
Expenses: NA
Restrictions: Age/Gender Restrictions: None
Induction: NA
Insurance Cover: NA
Special Needs: NA
Offer: NA
Training: NA
Other: NA

Recruitment Method