Would you like to help people in your community during the COVID-19 crisis? We've launched Corona Helpers, a new website where individuals can pledge their support and COVID-19 support groups can recruit and manage volunteers. Visit www.corona-helpers.co.uk. This means that we may take a little longer to reply to contact requests about opportunities that are not related to COVID-19 support, so please bear with us and thank you for your patience.

Listening Volunteer

Samaritans Yeovil

Name: Listening Volunteer
Organisation: Samaritans Yeovil
Location: Morley House, 26 West Hendford, YEOVIL,, Somerset, BA20 1XE
Type: Part Time
Day Shifts are approximately 3 hours and can be chosen to suit your life style and commitments We ask for one day shift a week, plus two night shifts (5 hours) or 4 half night shifts (2.5 hours) per quarter


Yeovil and Sherborne Samaritans helps people under emotional stress at any time in their lives, by listening and providing support. This includes people who may be feeling suicidal.

Could you be there for people who desperately need someone? Listening volunteers spend three hours a week in our centre supporting all kinds of people who need a confidential, non-judgemental ear to listen at a tough time in their life. You would be helping us to answer calls and messages from people who need emotional support by phone, face-to-face at our premises, by email and by text.

Does this sound like you?

You're interested in listening to people going through a tough time
You're open-minded and non judgemental
You're able to listen without telling people what to do
You have three hours a week free to give

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Organisation Description

Whatever people are going through, a Samaritan will face it with them. We are there 24 hours a day, 365 days a year to support anyone going through a tough time. This includes people who are feeling suicidal

People speak to us by phone, email, text and face to face at our centre in Yeovil


  Mon Tue Wed Thurs Fri Sat Sun

Cause / Interests

  • Community Health & Wellbeing
  • Mental Health

Types of Activity

  • Community Health & Wellbeing
  • Counselling

Skills and Qualifications


You need to be:

Open minded
You'll be willing to understand someone else’s point of view, even if it’s different from yours.

You’ll be careful with any information you're told, and never share it outside Samaritans.

You’ll help maintain a friendly and supportive atmosphere.

You won’t discriminate against anyone for any reason, including gender, race, sexuality, disability or political views.

You’re comfortable with your own feelings and able to share another person’s feelings.

You’re able to tell the truth even when it’s difficult – for example about the type of support we can offer people, even when they want more.


You’ll gain a range of new skills and the confidence to use them, including the ability to understand people and manage difficult conversations. Many employers value these kinds of skills.

It's an exciting opportunity to support a well know trusted national charity locally

You will become part of a friendly, supportive team at an exciting time as we move into brand new premises in the centre of Yeovil

Additional/Specific Suitabilities

Minimum Age: 18
Maximum Age: NA
Disabled Access: Yes
Wheelchair Access: Yes
Expenses: Yes
Restrictions: NA
Induction: You will be mentored all the way
Insurance Cover: Yes
Special Needs: NA
Offer: NA
Training: Yes - we are very proud of the training we offer which new volunteers are always blown away by
Other: You'll be given high quality training to prepare you for the role. The training takes place during weekday evenings or weekends and it typically takes a few months before you're ready to start volunteering. You will be given an experienced volunteer as a

Recruitment Method

Application form, References, Trial Period, Other, DBS Check, Interview